FAQ

Most Frequently Asked Questions

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Reservation

How should I pay for the self-quarantine room?

After booking the self-quarantine accommodation on the website, you can receive the invoice with the bank account number, and remit 1,500,000 Korean Won to that bank account.

I have not bought a flight ticket yet. Can I make a reservation for the self-quarantine accommodation?

It is available. However, to reserve your self-quarantine room, you should input your flight ticket information on the booking website when confirming your reservation.

What is the location of the hostel? Do I have to make a reservation for more than 4 months?

The hostel is a 3-minute walk from HongIk University Subway Station Line 2. Short-Term reservations for 14 days of the self-quarantine are not possible. Please refer to the hostel homepage. http://stayforu.com/

I couldn't apply for a SIM card when making a reservation. What should I do?

Even if you cannot make a reservation, you can purchase it on site at check-in after entering Korea.

I want to know the sim card price and data/currency/text capacity.

Data : 15GB standard / When all is exhausted, It is available to use it at 3Mbps per day.
Voice Call : 100 minutes
Text Message :100
Price : 45000 KRW

Can I choose the self-quarantine accommodation I want to stay at?

It is not possible to choose the hotel you would like to stay for yourself.

Arrival & Check-in

What is the immigration procedure?

Arrival at the airport -> Go through the Quarantine Office ->Wait at the waiting area of the arrival hall -> Contact the pick-up taxi driver in charge -> Stop by the Public Health Center in order to get tested for COVID-19 ( If you arrive at the airport after 4pm, check-in the hotel directly and visit the Public Health Center next morning ) -> Hotel check-in -> Start of the self- quarantine

Is there any information I need to know when entering the country?

You must be well-informed of our contact number and self-quarantine hotel to be submitted at the Quarantine Office, and it is better to inform us of your ‘KakaoTalk ID’ or ‘Wechat ID’ for smooth communication.

What kind of objects do I need for the self-quarantine?

It is recommended to prepare your hobby items during the period of your self-quarantine such as Netflix, games, books, studying Korean language and so on. In addition, since meals served during the period of the self-quarantine may not suit your tastes, preparing your own food of your taste also helps in the self-quarantine; however, as cooking is not allowed in the quarantine room, we recommend bringing food that you can eat without cooking.

Do I need to prepare Korean money in advance?

It is advisable for you to have some Korean money on hand because of ordering stuffs you need during the period of self-quarantine, and you will need some Korean money to spend after being released from the self-quarantine. It may be difficult to exchange Korean currency as you move immediately upon arrival at the airport.

Do I need a credit card?

You will need it when purchasing goods online. We recommend that you prepare with Visa or Mastercard. However, in case of Chinese students, since it is available to use Alipay/Wechat Pay, there may not be a need to bring a credit card in particular.

Life in the period of the self-quarantine

When are meals served?

Breakfast is served from 8 to 9 am., Lunch is from 12 to 1 pm., and Dinner is from 5 to 6 pm. However, it may be changed depending on the supply situation.

Can I choose a meal menu?

Yes! We offer Korean, Halal, Vegertarian menu. You are asked to choose one menu to be served for 14 days.

Can I order meals individually?

Not possible!!! However, it is allowed only in case of unavoidable necessity.

How do I purchase the items I need?

A commodity purchase online site is provided (It is available to pay by credit card and Alipay/Wechat pay). Also, you can purchase goods you need through the domestic open markets in Korea.

Is it possible to clean up the room I stay once a day?

No!!! Contact with outside is not possible for 14days of the period of the self-quarantine, so you must do it yourself. Even the trash should be banned during the period of the self-quarantine.

How can I keep the trash that came out of every life?

Due to the fact that contact with outside is not possible for 14days of the period of the self-quarantine, you must manage the trash in your own, and you can keep it sealed in the provided bags. Please recycle the waste and put them in a white plastic bag.

What are the basic items that are provided?

Water trash bags, toilet paper, laundry soap, quarantine kit, and small hygiene tools are provided. It is recommended to bring personal toiletries and shower equipment in case there is shortage of toiletries.

How do you dispose of leftover food waste?

You can throw it out through the toilet bowl, please crush it into small pieces.

What should I do if there is an emergency situation at night?

Our staffs are on standby for 24hours for you, so you can call us whenever the need arises.

Health Center

How many times should I be tested for Covid-19 during the period of the self-quarantine?

You will be given two tests, the first test within 3days of entering the country and the second test before leaving the self-quarantine

How do I move to get the COVID-19 test?

You can take a quarantine taxi provided.

What do you need for the COVID-19 test?

You only need to bring your passport.

Do I have to pay for the COVID-19 test?

You do not have to pay for it.

Payment & Check-out

Is there any additional amount to be paid when checking out?

Costs may be incurred depending on the number of meals and the purchase of additional items.

I am trying to send money in Korean Won, but it is not possible Are there any other remittance methods?

You can transfer KRW using a money transfer system called ‘TransferWise’. Be warned, on-site payment at the hotel is not possible after entering Korea.

When is the check-out date and time?

You will be checked out at 12pm / 14 nights after the date of arrival in Korea. For example, a student who checked in on 1th will be checked out on 15th ,14 nights after arrival. (However, if your flight landing is after 12:00 am, you will be released on 16th)

How do I move after checking-out

Individual movements to destination. If you want to get on a taxi, we'll prepare it in advance.